Privacy policy
Dedicated to facilitating access to critical, globally approved pharmaceutical therapies tailored to individual patient needs. Established in 1996, South Delhi Pharma has built a trusted reputation for assisting patients and healthcare institutions in navigating the regulatory frameworks required to securely source high-quality, international life-saving medications.
South Delhi Pharma (“the Company,” “we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, and security of the personal data of our users, patients, and their legal guardians. Because our sourcing facilitation services require processing sensitive medical and personal records, we manage your information with the highest levels of security and in strict compliance with the Digital Personal Data Protection (DPDP) Act, 2023 (India) and other applicable data protection frameworks.
Please read this Privacy Policy carefully to understand how we collect, use, store, share, and protect your digital personal data.
1. Data We Collect
To process your request for Named Patient Import facilitation and obtain necessary approvals from the Drug Controller General of India (DCGI) / Central Drugs Standard Control Organization (CDSCO), we must collect specific categories of personal and health data:
- Identity & Contact Information: Full name of the patient, name of the guardian/applicant, residential address, email address, and mobile/WhatsApp number.
- Government-Issued Identifiers: Aadhaar Card, Passport, or other government-issued ID numbers and copies (required by Indian Customs and CDSCO for personal import verification).
- Sensitive Health & Medical Data: Medical prescriptions issued by a Registered Medical Practitioner (RMP), clinical case summaries, diagnosis details, laboratory or imaging reports, and historical treatment records.
- Clinician Credentials: Name, institutional affiliation, contact details, and Medical Council Registration Number of the treating specialist.
2. Legal Basis and Purpose of Data Processing
We process your personal and medical data only after receiving your explicit, unambiguous, and revocable consent, or under “legitimate uses” defined by law (such as complying with statutory orders from the CDSCO or Indian Customs).
Your data is processed strictly for the following purposes:
- Regulatory Applications: Preparing, compiling, and submitting applications for import permits (such as Form 12A) to the CDSCO/DCGI on the patient’s behalf.
- Sourcing and Supply Chain Logistics: Verifying availability and facilitating the procurement pipeline with licensed, verified overseas pharmaceutical suppliers.
- Customs & Legal Clearance: Facilitating the legal clearance of the imported life-saving medication through Indian Customs authorities.
- Communication: Providing real-time updates regarding your regulatory permit status, shipment tracking, and logistics coordination.
We do not use your health data or personal information for marketing, advertising, profiling, or cross-border commercial monetization.
3. Data Sharing and Third-Party Disclosures
To successfully facilitate the Named Patient Import program, your data must be shared with specific external entities. We only disclose the minimum necessary data to:
- Statutory & Regulatory Authorities: The Central Drugs Standard Control Organization (CDSCO), the Drug Controller General of India (DCGI), and Indian Customs authorities to obtain legal clearance.
- Licensed Overseas Exporters/Suppliers: Validated international pharmaceutical suppliers or distributors authorized to fulfill the USFDA/EMA-approved medication request.
- Logistics and Cold-Chain Partners: Specialized medical courier services responsible for the secure, temperature-controlled transit of the medication from the port of entry to the designated hospital or patient.
All third-party partners are bound by strict confidentiality obligations and are prohibited from using your data for any purpose other than the designated facilitation logistics.
4. Data Security and Storage
Your personal and medical records are classified as highly confidential. We employ industry-standard technical and organizational security measures, including end-to-end encryption for document uploads, secure access controls for our database, and restricted internal access to authorized personnel only.
Your data is stored securely within servers located in India and is retained only as long as necessary to fulfill the sourcing facilitation process or to comply with statutory record-keeping obligations under the Drugs and Cosmetics Act, 1940.
5. Your Rights Under the DPDP Act
As the “Data Principal” (or the lawful guardian of the patient), you hold specific statutory rights regarding your digital data:
- Right to Access and Summary: You have the right to request a summary of the personal data we hold about you and the identities of third parties with whom it has been shared.
- Right to Correction and Erasure: You may request that we update inaccurate records or completely delete your personal data once the sourcing process is complete, subject to mandatory statutory retention laws for medical imports.
- Right to Withdraw Consent: You can withdraw your consent for data processing at any stage. Withdrawing consent will immediately terminate our facilitation services, as we cannot apply for regulatory permits without your data.
- Right to Grievance Redressal: You have the right to register a complaint regarding data handling directly with our Grievance Officer or escalate it to the Data Protection Board of India.
6. Grievance Officer Contact Details
If you have any questions, concerns, or requests regarding this Privacy Policy or wish to exercise your data rights, please contact our designated Grievance Officer:
- Attention: Mr. Tarun Garg, South Delhi Pharma (SDP)
- Email Address: [info@southdelhipharma.com]
- Postal Address: [Contact Address: 60/4, T&T House. Yusuf Sarai. Inside Indian Oil Building Compound. New Delhi:110016 (India)]
- Mobile Number: (+91) 9891296838
- Time: Mon to Fri (11:00 to 18:00)
We will acknowledge and address all valid data privacy grievances within the timelines mandated by the DPDP Act.
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This is an inquiry and facilitation request form. Submission does not constitute a sale, purchase order, or guarantee of medicine availability.